Refunds and Remedies Policy
November 2016
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In the event that:
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You change your of mind
We are not required to provide a refund or replacement. However, our customer services team will assess each claim on a case by case basis and we may be able to assist in replacing the item or offering a partial or full refund.
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The item doesn’t match the description
We work hard to present the products on our websites as accurately as possible. As much as we try to avoid it, on some occasions the information on our websites may contain inaccuracies. If the item is so different from the description that you would not have bought it, you are entitled to a refund.
Please contact our customer service team to arrange a refund including the cost of postage for returning the item.
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The item has a minor fault
If the item has a minor fault, please contact our customer service team who will offer you a partial refund without the need to return the item or the option to return the item for a replacement or refund.
Please contact our customer service team to arrange a refund including the cost of postage for returning the item
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The item has a major fault
If the item has a major fault, you are entitled to choose between a refund, repair or replacement of the item (subject to availability), along with compensation for any other reasonably foreseeable loss or damage.
Please contact our customer service team to arrange a refund including the cost of postage for returning the item.
The item must be returned to us in brand new condition, with the packaging and item being exactly as it was when you received it. All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product.
Please note:
If you would like us to replace or provide a refund for the item where you are entitled to a replacement or refund and we find that the item has:
- been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
- been involved in any accident or damage caused by an incorrect attempt at modification or repair; or
- been dealt with or used contrary to our or the manufacturer's instructions for the item; or
- deteriorated through normal wear and tear, after delivery by us, we may at our discretion decide not to replace or refund you for the item and/or we may require you to pay all reasonable postage costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.